Privacy Policy

At Candy96, we are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights available to you when using our website and services.

By creating an account or accessing any part of the platform, you acknowledge that you have read and accepted the terms outlined in this Privacy Policy.

Who We Are

Candy96 operates an online gaming platform designed for users who are legally permitted to participate in online entertainment services. We act as the controller of personal information collected through the website and are responsible for ensuring that such information is processed in accordance with applicable privacy and data protection requirements.

Information We Collect

To provide our services efficiently and securely, we may collect various types of information, including:

• Full name and date of birth;
• Residential address and contact details;
• Email address and phone number;
• Account registration information;
• Identity verification documents;
• Payment and transaction records;
• Device identifiers and IP addresses;
• Website usage and activity data;
• Customer support communications.

Some information is provided directly by you, while other data may be collected automatically when you interact with the website.

How We Use Your Information

We process personal information for legitimate business and regulatory purposes, including:

• Creating and managing user accounts;
• Verifying identity and age requirements;
• Processing deposits, withdrawals, and account transactions;
• Maintaining platform security and preventing fraud;
• Monitoring compliance with legal obligations;
• Providing customer support services;
• Improving website functionality and user experience;
• Communicating important account updates;
• Delivering promotional materials where consent has been provided.

Without certain mandatory information, we may be unable to provide access to some or all of our services.

Legal Basis for Processing

Personal information may be processed on one or more of the following grounds:

• Performance of a contract between you and the platform;
• Compliance with legal and regulatory obligations;
• Legitimate business interests, including security and fraud prevention;
• User consent, where required by law.

Where consent is relied upon, it may be withdrawn at any time, subject to applicable legal requirements.

Sharing of Information

We may disclose personal information to trusted third parties when necessary for operational or legal reasons, including:

• Payment processing providers;
• Identity verification and compliance partners;
• Technology and hosting service providers;
• Professional advisers and auditors;
• Regulatory authorities and law enforcement agencies where required.

All third parties receiving personal information are expected to maintain appropriate confidentiality and security standards.

We do not sell personal information to external organisations for marketing purposes.

Cookies and Similar Technologies

The Candy96 website uses cookies and related technologies to enhance performance and improve user experience.

These technologies may be used to:

• Remember user preferences;
• Maintain secure login sessions;
• Analyse website traffic and performance;
• Identify technical issues;
• Support marketing and advertising activities.

Most web browsers allow users to manage cookie preferences. Disabling cookies may affect certain features or functionality of the platform.

Data Security

We implement technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or loss.

Security measures may include:

• Data encryption;
• Secure server infrastructure;
• Access controls and authentication procedures;
• Continuous monitoring of system activity;
• Regular security reviews and updates.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal obligations.

Retention periods may vary depending on:

• Regulatory requirements;
• Anti-money laundering obligations;
• Financial record-keeping rules;
• Dispute resolution needs;
• Security and fraud investigations.

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access personal information held about you;
• Request correction of inaccurate information;
• Request deletion of certain personal data;
• Restrict or object to specific processing activities;
• Withdraw previously provided consent;
• Receive a copy of your personal information in a portable format;
• Lodge a complaint with a relevant supervisory authority.

Requests may require identity verification before they can be processed.

International Data Transfers

In some circumstances, personal information may be transferred to service providers or partners located outside your country of residence.

Where such transfers occur, reasonable measures will be implemented to ensure that personal information remains adequately protected and handled in accordance with applicable privacy standards.

Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security measures of those websites. Users are encouraged to review the privacy policies of any third-party services they access.

Changes to This Privacy Policy

Candy96 reserves the right to update or amend this Privacy Policy from time to time. Any changes will become effective once published on the website.

Users are encouraged to review this page periodically to remain informed about how personal information is collected and processed.

Continued use of the platform following the publication of updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact our support team through the official communication channels available on the website.

We will make reasonable efforts to respond to privacy-related enquiries within a timely manner.